Management was awful, but I am not completely sure it was their fault. The ATO (approved time off) is by far the best thing about the job. If you continue to see this As time-tested plans are rewritten in real-time to catch up with the COVID-19 crisis, governments are relying on Maximus speed and agility to deliver essential services including some that were newly created to respond to COVID-19. You can do perfect on evaluations and always come in on time, and at the end you will wonder why you stayed and regret your choices. In my opinion, base pay should start at $18 an hour to deal with the mess that is the American healthcare system. To be the first to hear about jobs like these, like our Facebook page. MAXIMUS is a great company to work for. I have never seen something done so unprofessionally in my life. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. Managers are also not willing to build relationships and trust but think that everyone needs to do that to work on that with them as if they are the ones to be depended on and the decision-makers of the business. PLEASE SHARE this post turn your friends into Rat Race Rebels! Get Paid to Review Websites & Apps $10-$100/Review, Bilingual Quality Assurance Analyst/ COVID-19 Call Center, Customer Service Vaccination Call Center Rep, Customer Service Vaccination Call Center Rep (Part Time), Bilingual Customer Service Vaccination Call Center Rep, Part Time Bilingual Customer Service Vaccination Call Center Rep. Maximus 3.2. Now this call center was being created as we went, so I understand that a certain amount of chaos is bound to happen in those circumstances, we were learning what to train customer service reps on a subject that has been in constant change- understandable given new things are being learned about the virus all the time. Maximus Customer Service Representative, Bilingual Mandarin/Cantonese (Remote NY) New York, NY 2d $22.75-$23.75 Per Hour (Employer est.) Also you can take as much ATO you want to for the summer without getting into trouble for not being there, They offer benefits but u have to be approved and honestly they barely approve it, Healthcare Customer Service Representative, Enrollment and Eligibility Representative, Agent de Vente Et de Service la Clientle (H/F), Case Review and Compliance Representative, I currently contract with the state of Michigan, Specialized Escalations Unit Representative. This issue is prevalent in all of the Midlands manager's teams, with very few that are actually good people and tried to do right within their realm of possibility, which still wasn't enough for me to stay, which was the same for other people, within my holiday period 4 people left with 3 others looking to leave, from the time I was there they were constantly struggling to hire staff based on badmouthing. Posted 11 days ago. I sat there New Years Day and had a total of 5 calls per the 8 hours I was there. Work from Home Jobs & Extra Cash April 21, 2021, Speed Up Your Job Search with RRR's Free Learning Units - Resources & Info to Help Shorten Your Job Search, Computer Provided - 70 Companies that Provide a Computer to Work at Home Employees, EXTRA CASH! Trainee High Intensity Therapist - Home Based. Se continui a visualizzare Awful to work for, they find every reason and way to take your money, management looks down on you, most of the supervisors micro manage. Maximus Work From Home Jobs, Employment Austin, TX Posted: (4 days ago) WebMAXIMUS Inc 3.2 Remote in Austin, TX $16 - $17 an hour Full-time Monday to Friday + 3 Ability to regularly attend work at various shift times as assigned. Weekends off (unless it's overtime), full time positions. There were people crying and they were pulling people out of their seats without warning causing a near mass hysteria in the office. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. Hard work never goes unnoticed here. Then this is the place for you! Remote in Twickenham. If the employee is cleared, theyre given a time-limited digital credential to show when they arrive at work, and then complete a second temperature check during their day. This company provides a variety of flexible schedules. Do you thrive on chaos? The supervisors never wanted to speak or reach out to the customers. Positions provide Job Description Indeed.com Remote View All Jobs Maximus - Remote Work From Home Jobs & Careers The apps we used to access the job were constantly having issues where they were frozen or shut down. Bruce Caswell, CEO, Maximus, Anticipate spike in fair hearings that address eligibility decisions as states ramp Medicaid Unwinding efforts, CMS guidance requires states to initiate Medicaid Unwinding between February 1 and April 2023, White House announcement requires innovation at scale to once again ensure free COVID-19 test kits, New details available on the schedule for Medicaid Unwind - states authorized to start redetermination process as early as February 1, 2023, 5 keys to choosing the right government partner. Of the employees are satisfied about their pay, Not a family friendly place, no trust in employees, Disappointed in the chaos and lack of professionalism and proper communication. CLICK HERE for full details and to apply for the Part-Time Bilingual Customer Service Vaccination Call Center Rep position. Digital Pharmacist - (Work from Home, Weekdays & Evenings) 58,195 Babylon 3.7 Remote in London Weekend availability Remote Supervisors are well to help at any giving time. It was as if the training managers had never experienced a call center before, and expected all of the trainers that they hired to just roll with the chaos- which most of us did. As trainers and training coordinators, our training lacked structure to say the least. . I believe this is a great job and would recommend it. Toxic environment and unrealistic business KPIs. Lamentamos pelo inconveniente. I have worked at the same location for almost four years and have been promoted three times. Supervisors are not the smartests people, some of them have only high school education, a lot of energy boasing people around and little knowledge. A manager said that we needed to hurry up because she had a hair appointment. My induction meet took place TWO MONTHS into my employment! Trainer Vaccination Call Center We Are With You 3.7. Si continas recibiendo este mensaje, infrmanos del problema But of course the Maximus, GDIT and CMS employees get the federal holidays off. For myself, did not take more then a few months to go from over a decades worth of career growth and demonstrated successes to a down sized and laid off. We provide comprehensive onboarding training and support. All rights reserved. They will also work with Customer Service Supervisors in assisting them in monitoring their team. I explained I could not do that with a newborn at home who needed me, but was told this was my only option (though I did find out that others who were to be moved to the night shift were given an exemption because they had a child under 18 at home). Insights into Maximus Based on 129 survey responses What people like Ability to meet personal goals Supportive environment Areas for improvement Energising work tasks Sense of belonging General feeling of work happiness Decent place to work, nice team and good work life balance We also gain an entirely new data set related to citizen engagement, channel preferences, and agent performance which enables us to optimize this model. A lot of younger people were very disrespectful and a lot of the older people are very immature. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. Essex Partnership University NHS Foundation Trust 3.7. I was thankful to learn about the LMS system, some different graphics programs, Flash and Captivate. The reality is that the management is the problem being extremely unprofessional, inept and mostly ignorant with regards to medical conditions and diseases, pushing real professionals away from that toxic environment. I was never give, Lots of time with no work to improve on skills, corporate training for various positions, Not family friendly, no way to 'move up the ladder', lack of PTO days, everyone always came to work sick for fear of losing their job, so everyone caught the stomach flu at least twice a year, not all employees treated the same, favoritism, no chance for a raise at all because of the SCA rules. The company has many resources available for their employees. Management is poor, supervisors are rude and bossy. Skip to main content. The leadership and management teams truly care about their employees, and do their best to ensure a fruitful and welcoming workspace. Two fifteen minute breaks. The career list is updated regularly to ensure latest healthcare jobs recruitment can be shown up on site, creating more choices for our users, 2023 carehealthjobs.com. Maximus as a company has been an awful experience. They are also easy to distrust their staff based on very minute actions which don't hurt the bottom line, they see it as if they have to squeeze every ounce out of the cow. Remote. If management still feels you should be on a CAP (Corrective Action Plan) even though you have proven your innocence, expect the CAP be lessened from 6 months to 3 months which means you are not eligible for any job promotions (you may have previously applied for) or bonusesnot bad, right? Call volume is crazy, not enough stuff because people constantly leaving. Contact tracing has never been attempted at the scale required for COVID-19. The position will be home based but travel within Surrey is likely for in-person client work in the community and team training and meetings. Our ability to deploy HIPAA-compliant work from home capabilities enables us to maintain operational continuity and assist program participants remotely for more complex services, including clinical and social assessments required to access important government benefits and services. No development of any kind. The duties of this position will include, but are not limited to, screening resumes, conducting phone screens, as well as scheduling successful candidates for interview.. Her weekly travel was upwards of $1600. The pay structure is ridiculous, with as much as a $20,000 difference in salary for the same position with the same experience/age, and a refusal to give raises except for the annual pittance which can be as low as $0.10 an hour. Web Hosting and Design by InMotion Hosting. The colleagues are super supportive and welcoming. Remote. Instead of investing time into proper training, the management team flies all over the country on the clients dime. Copyright 2023 Maximus. 8 hour shift +2. Nothing to look forward to you. For more jobs like these, check our Newest Jobs & Gigs page. The compensation of the company is average, as I believe considering we are government contracted job, I believe our compensation should be a bit more than what it is now. When I first started the job we didn't have access to all of the right platforms that we needed to do our jobs but the person at charge didn't care and still threw us out there to customers. While not every employee is best matched to a remote work environment, the results from early pilots indicate no statistically significant reduction in agent performance on the contracts being measured. They have tons of hardworking determined individuals who are always ready to assist and aid in the success and efficiency of the Company. They do NOT investigate, question, or get HR involved in any discrepancies amongst co-workers such as He said, She said. Rather if you are wrongfully accused you are pulled into the managers office, spoken to, and expected to sign a written warning. They will give you the run around and HR will not know what is going on. para informarnos de que tienes problemas. Posted 19 days ago Maximus Federal--Independent Medical Reviewers- CA-DWC Maximus Federal 3.2 Remote It had become very clear for myself near the last quarterly reorg I was involved with where the company had moved to from where it was. They focus so much on how they look to the client and in the media that they lose sight of common sense management. What is not understandable is the complete lack of a basic platform from which to build this call center. Do these MAXIMUS people have any idea about kinaesthetic learning? Nous sommes dsols pour la gne occasionne. - CareHealthJobs. They discriminate. We believed in the project! Requirements. Official response from Maximus May 17, 2021 We appreciate that you took the time to post a review and are pleased that the opportunity to work remotely works well for you. Then, you're thrown in the deep end, with minimal knowledge, calls flying in, dysfunctional systems on top of being told that you'll be evaluated for your performance at anytime with NO substantial break for a 9 hour day. They make sure that those tools are working while you're in training. las molestias. There are multiple systems which you're taught how to use and you're walked through how to use them. Our digital team developed a health assessment mobile application called, Clear2Work. It was great having a desk job. I can tell you that the culture has grown to become one that has not demonstrated the values it has tried to preach on in the past. Very high expectations for their employees. Our job is to help you best serve the public. When I returned from maternity leave, I was told that my 'new' shift would be 1pm-9pm. With Maximus employees on your front-line team, you can be sure youre responding to the pandemic responsibly with highly protected resources ready and available when you need them. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. 32,000 - 33,706 a year. It gives us the opportunity to trial new ways of serving and engaging citizens who, now more than ever, need access to vital services. Essential Duties and Responsibilities: Manage recruiting supervisor and administrators and oversee recruiting-related administrative tasks; Manage vendor relationships with staffing agency partners and make recommendations on staffing vendor retention to Director; Work with Veterans & Disabled Recruiter and community organizations to help brand MAXIMUS as an employer of choice. From tackling current surges in demand to anticipating future needs, you can count on us as your trusted partner. I was told we would have all federal holidays off, then after Columbus Day we were told we had to work all the federal holidays including New Years Day, which was then deemed a critical day so if we took the day off without prior approval, we would get pointed 1.5 instead of just 1. While you get all of the tools and systems that you need, good luck if they actual work. High Volume Recruiter CLICK HERE for full details and to apply for the Trainer Vaccination Call Center position. IF you can prove yourself to be wrongfully accused; management does NOT take action on the other party who wrongfully made the accusation. Improve health outcomes in today's complex world, Modernize government to serve the needs of citizens, Empower vulnerable populations to succeed, Meet expectations for service and ease of use, Leverage tax credits, recruit and retain qualified workers, Provide conflict-free health screenings and evaluations, Resolve benefit disputes with a nonjudicial approach, Modernize your program, adapt to changing needs, Make services easier to access, ensure program integrity, Driving innovation, reimaging whats possible, Creating a positive impact where we live and work, Recognized by industry and media for making an impact. questo messaggio, invia un'email all'indirizzo Onze No benefits. At the onset of COVID-19, the Centers for Disease Control and Prevention (CDC) requested additional agents to expand operations to 24/7 coverage. What is a typical day like for you at the company? The opportunity to work bank shifts and expand knowledge and experience in other areas. The company makes sure to take care of the employees. The company supports their employees, has amazing leadership, and provides a safe space for all workers. Maximus Digital Pharmacist - (Work from Home, Weekdays & Evenings) 58,195. verdade. There was room to learn new things as long as you kept yourself busy, as there wasn't enough work to go around. We can help you adapt your program to post-COVID realities and find other support options for these people. Maximus has the capacity to screen, background check, hire, train, and deploy contact tracers and supporting agents in just days or weeks. Though I had many opportunities come along over the years working within MAXIMUS and was able to be part of helping to provide long term solutions that remain in use at the day of this post, you may find as I have that those successes quickly become threats to newer hired management. There are always amazing chances of you moving up with the company, especially if you are actually here to work and do your job. The Bilingual Vaccine Scheduler (Customer Service Representative III) at Maximus make an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. We Are With You 3.7. Supervisor Vaccination Call Center Your supervisor would come in late and immediately start talking to their favorite employee in their supervisor cubicle for up to hours at a time, while not doing any work at all in open view of other working emplo, Maximus is a great company, the problem is, when I was hired, I suddenly wasn't a Maximus employee, I was an SCA employee with different rules applied. Huge turn over of healthcare professionals (assessors) despite a good salary says it all. Full-time + 1. They have great benefits and provide stable employee. CareerBuilder TIP. Maximus does not motivate their employees and tempts. Read what Customer Service Rep employee has to say about working at Maximus Services LLC: I love being able to work from home, only draw backs is a lot of customers pretend to be other pe. Employees got to practice before going into the floor. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. by Chris Durst Apr. The app takes them through a series of questions including a self-administered temperature check. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. para nos informar sobre o problema. We need a schedule, we need phone lines, we need easily accessible tools in which to do our jobs. Grab a work from home opportunity now! Find out what works well at Maximus from the people who know best. The pandemic offers us a unique opportunity to test and learn new models with full support from our clients. Full-time. One positive: I love my co-workers and we help each other all the time. The management and software programs were subpar. I love being able to work from home, only draw backs is a lot of customers pretend to be other people and have their information. CLICK HERE for full details and to apply for the Bilingual Customer Service Vaccination Call Center Rep position. They believe it's more important to serve the customer before meeting that quote. One project manager flew between Seattle and Charleston (WV) every week, and also stayed in one of the most expensive hotels in the city. naar MAXIMUS is an organization working toward a meaningful goal. She once told her staff that she flies so much that she accumulates enough frequent flier miles to take her entire family of 7 on a free trip to Hawaii each year. Disculpa Remote. . Work From Home Maximus jobs Sort by: relevance - date 378 jobs Registered Nurse Maximus Luton LU1 +2 locations 39,500 - 46,300 a year Part-time + 1 8 hour shift + 2 Additional job details Disability confident Hiring multiple candidates Flexible working arrangements: you won't be expected to work long days, do night shifts or take work home. Do not apply for this job; you will regret it. Many will be higher-skill individuals who wont find TANFs high-touch support useful. Half hour lunch is not enough time to do anything and we've been told that if we're a minute late we'll be docked points. an. If you want to be unemployed without warning, apply here, if not, do yourself a favor and look for something else. Maximus Senior Genesys Engineer Remote Easy Apply 21d $90K-$130K Per Year (Employer est.) Hey you have kids and it is Sunday? Maximus is augmenting agencies in a dozen states with remote agents to answer questions, support initial claims processing, and support the adjudication of unemployment claims. The problem is I could see that he saw my question. Our founders designed the first virtual careers training programs for the US State Department and the Armed Forces. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. The app either clears an employee to come to work or instructs them to stay at home that day. 21,730 - 23,177 a year. Training is intence approximately 2 weeks long in class environment following by the shadowing for the next 2 weeks. Disgusting m. No job security, management plays favorites, everything about the job. per informarci del problema. Management is rude, unprofessional, and unorganized. We can provide the resources needed to fast-track eligibility. (2) 15 min and (1) 30 min. I ended up calling the corporate HC resolution center, and was told that my manager 'misspoke', and I was offered a Tuesday-Saturday shift that at least got me home in time to put my kids to bed. Working at Maximus was extremely unpleasant experience. Our digital team developed a health assessment mobile application called, Clear2Work. They'll tell you to follow this detailed scripting system and you'll be fine, you won't. Aydanos a proteger Glassdoor verificando que eres una persona real. Caso continue recebendo esta mensagem, The length of time and frequency of visits is dependent , For more convenience with applicants in the U.S for specific, we introduced a separated section to distribute information about healthcare jobs in different States of the America. The job itself does not require any clinical skills despite what the company may claim. What is the promotion process like at Maximus? You come into work on time and take your seat to get started. All work came to a halt, people were standing up in their cubes trying to figure out who was next and what was going on, while others were panicking, fearing that they were next to be pulled without warning. Welcome home! Since 1999, we've been leading the work-from-home revolution. Prior to maternity leave I was working 7:45am-4:15pm. For your privacy and protection, , Posted: (8 days ago) This type of robust data will be meaningful in solutioning new delivery methods. This position is remote and will support a regional area in New York City. However management and Leadership was poor. The app either clears an employee to come to work or instructs them to stay at home that day. Attempts to continue a career path and grow within the assigned role also was quickly met w/ stone wall as reporting structure would add quickly several layers of management (peer management levels under each other) would very quickly go to be used as a form of justification for the down sizing. They refuse to fall on their sword when things go wrong, but rather try to hide those things from the client when possible, despite promising 100% transparency. Many activities also take place to cheer people up. This was one of the best jobs I have had with just a high school diploma. I worked as a customer service representative for Maximus. The probability of being offered the opportunity of becoming an employee vs an agency contracted employee were extremely low. [social_warfare] (adsbygoogle=window.adsbygoogle||[]).push({}); Copyright 2023 Work From Home Jobs by Rat Race Rebellion. . I could not be more proud of our employees efforts during these unprecedented times. I enjoy making a difference in the lives of the people we help. You are just a number, this is just another bad call center job, but they will try to make you think otherwise. I was not provided with ANY training regarding how to complete the admin that I needed to complete when conducting an appointment with a member of the public. CLICK HERE for full details and to apply for the High Volume Recruiter position. Almost from day one, weve been helping government respond swiftly and effectively to the COVID-19 pandemic keeping essential services open and accessible to the public while prioritizing employee safety and wellbeing. Contact tracing has never been attempted at the scale required for COVID-19. I was told there wouldn't be over time, not only was there over time, but they pretty much told us we had to (otherwise it would be put in our files that we're inflexible). Company explain this emails being sent so everyone knows the person left and won't provide them access to the building. Physically separated, but not social distant. Pandemic Electronic Benefit Transfer (P-EBT) ensures children dont go hungry while schools are closed. The people here are amazing and always willing to help you understand how to better do your job. An odd argument considering that the majority of healthcare professionals have worked hard to achieve their degrees and they have experience in stressful hospital settings such as ICU and A&E; this also does not explain the company's inability to retain current, established staff. Here are a few of the ways weve been helping individuals and families access health, economic, and social services during the crisis. Find jobs. Physically separated, but not social distant. The job didnt pay well when I worked there. If Maximus cared about you and your loyalty and effort, they would keep, Management was great but they laid them off too and did not value them, I worked at the Maximus location in Rancho Cordova, CA for a year.
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