Technician provide a very comprehensive report and video. All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. I will never use Stratstone Mini again. Very knowledable reception staff took very good care of me. Best wishes,Customer Services. It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Holly was a new member of the sales team & in our opinion a great credit to the company. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. I declined but asked for a copy of the report in order to buy and fit correct parts elsewhere. We hope that you'll consider us again in the future.Customer Services. Our family came to buy a used mini in the 12k range. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Anyone can write a Trustpilot review. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. Gelderd Road, Leeds, West Yorkshire, LS12 6EG. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. As always the service was top notch, personable and efficient, and got a great deal on my new car too. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Here are 8 tips for writing great reviews. A range of videos can also be found on the Stratstone YouTube channel. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Technician provide a very comprehensive report and video. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. To help break down the cost of servicing, why not consider one of our popular MINI Service Plans? I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Customer Services. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Customer Services, Simply excellent throughout. What are the opening times for Stratstone Mini Leeds? For context, Elland Road, home of Leeds United, is located within walking distance. Had BMWs for 25 years and the service just gets worse and worse. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Big thanks Jamie and co, you are doing things right. Its lovely to see you had a great experience with us!Customer Services. I walked out after waiting 15 minutes - with not service. . Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Would highly recommend & would return in the future. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! You can unsubscribe from this at any time. I rang the garage and was told the money would be reimbursed in 5 working days. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! Stratstone smart (155 Gelderd Road, Leeds, UK) Car dealership. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Huge thanks to Ellie, initially, and lastly to Steve and Paul. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. I am very pleased you are satisfied with your visit! I would highly recommend this dealership if you are looking to buy a Mini. Business Development Manager Stratstone BMW and MINI Leeds 4d Edited 48 hours to sell! I was regularly kept up-to-date with the progress of my service. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Wont be buying from them again ever. I was given a courtesy car which helped me greatly. Nothing was too much trouble for him & that made the transaction a pleasant experience. The car is gorgeous and the service was second to none! Occasionally we will send out newsletters promoting our offers and discounts. He showcased Stratstone Mini very favourably. Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Find out how we combat fake reviews. Official MINI Retailer in Leeds. Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. his customer service was excellent. Won't bore everyone with the finer. It goes against our guidelines to offer incentives for reviews. Thank you for taking the time to leave us your rating!Customer Services. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Read 1 more review about Stratstone - MINI Leeds, Stratstone, Loxley House, Little Oak Drive, Annesley. I made a complaint and got an automatic "we'll reply in 48hrs" response back. Here are 8 tips for writing great reviews. The perfect solution in keeping your MINI's paintwork and interior looking like new. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. It meant we could put the car through its paces under conditions pertinent to us. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. We value your feedback and take pride in providing the best possible customer service! Best wishes, Customer Services. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Scratched, tyres cracked, carbon fibre loose. We also ensure all reviews are published without moderation. Just had the first service on a second hand car I bought last year from Strastone. Here are 8 tips for writing great reviews. Lady very helpful on the phone. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Thanks again!Customer Services. Very happy with the overall experience. Took my Mini for its yearly service. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at [email protected] and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! 2023 Trustpilot, Inc. All rights reserved. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. Do you agree with Stratstone - MINI Leeds's TrustScore? We hope you enjoyed some of the tasty treats, we certainly did. Would I recommend Stratstone, absolutely! We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Hello LinkedIn, I have just under 48 hours to sell this STOCK BMW I4 40e M Sport with the amazing Pro Pack! In addition to the above, we are able to offer vehicles through Contract Hireor theMotability Scheme, while our factory-trained technicians will be able to take care of any servicing and maintenancerequirements your car has. If you read the reviews it clearly shows two types of service - if theyre taking your money for a new car the service is superb when but service maintenance is needed, shocking! I so appreciate it .. a very positive and reassuring experience. So I could also get my MOT completed on the same day. The branch is always available for any assistance that you may need. Verification can help ensure real people write reviews about real companies. Date of experience: 14 July 2022. I had an MOT, service and also had a new service plan set up. Unfortunately after the purchase the follow on care is terrible. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! I had an MOT, service and also had a new service plan set up. We are absolutely thrilled that you have rated us so highly! Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. Hi Anna,Thank you very much for 5* review! The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. This is now three weeks of silence. Everything I expected and was promised was done. Find out all the latest automotive industry, manufacturer and Stratstone related news here. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Your help was greatly appreciated. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Stratstone Tyneside BMW/Mini Apr 2023 - Present 1 month. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. Lovely courtesy car clean and well presented. We hope to be of service to you again! Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Amazing service professional and helpful team. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Once you have purchased you car, for some reason you are passed onto a handover person . Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Browse our exclusive offers across the entire range of new MINI models. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. State of the m4 cs was horrendous! Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services.