Dangerous sporting equipment (seesporting equipmentsection). By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. If:(a) you fail to comply with any processes and procedures;(b) carrying you would break government laws, regulations or orders, or render you and/or us liable for a penalty, prosecution, or fine;(c) you have refused or failed to present information which a government, enforcement authority or health authority has asked us to provide or review, including a valid health verification, vaccine or other document required by the country you are travelling to; or(d) you have refused or failed to undergo a health or vaccine screening or examination required by a government, enforcement authority or health authority;you may not be allowed to board the train or if you are already on board the Eurostar train service, you may not beallowedto continue your journey on the Eurostar train service. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. Carriage as registered luggage may be refused. 0000161061 00000 n 0000195781 00000 n if the relevant authorities hold dogs before making a decision on entry). Once I received the confirmation email, I noticed I had booked it for the . But what you're doing is buying a 5 course meal when you only need the desert. CAN I BUY EUROSTAR TRAVEL INSURANCE IF I AM NOT A RESIDENT OF THE UK? 0000211879 00000 n 0000276652 00000 n you can purchase travel insurance directly from EurostarTM even if you are not using us for your travel arrangements. Get reimbursed for lost, damaged or stolen bags. Actually, no. 0000008030 00000 n We have implemented the appropriate technical and organisational measures to secure customer data and ensure that thisdata is not accessible by any unauthorised person. 0000165069 00000 n You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 4. Perishable articles may be disposed of earlier. Authority of our staff or agentsOur staff or agents have no authority to waive or change these Conditions of Carriage. 0000150980 00000 n This is the version of our website addressed to speakers of English in United Kingdom. 0000220433 00000 n 17. 0000237455 00000 n 0000197193 00000 n We may, without any liability, remove and/or destroy any luggage and/or any other property which might in our opinion present a security risk or cause injury or inconvenience to persons or damage to property. You dont have to travel before the expiry date, simply make your booking by then. The agreement between you and us. 0000216381 00000 n Group LeaderGroups must have a nominated leader. Unlicensed firearms, including replicas and de-activated firearms. This costs nothing and you should have one in any case when in Europe.. Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. 1. Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000237965 00000 n This does not apply to battery powered mobility scooters which are allowed. Although missing out on your holiday might be disappointing, cancellation insurance can help avoid the further disappointment of losing all the money you've paid for it. Trip cancellation; Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 0000191889 00000 n All flick knives, gravity knives and daggers.Folding pocket knives with a blade over 3" (75mm) in length are also banned. 0000148774 00000 n 16. CAN I CHANGE MY MIND AFTER PURCHASE OF INSURANCE? Eurostar International Limited has made every effort to check and test material at all stages of production. 0000271619 00000 n You are covered according to the dates you select on your quotation. Data ProtectionEurostar International Limited will retain details provided to us by you in accordance with our privacy policy which is available onwww.eurostar.com. Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. 57. 0000147686 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000144524 00000 n 0000276772 00000 n 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. Single Trip insurance cover ends on the expiry date shown on your policy confirmation, or your arrival back in the UK, whichever is earlier. 0000189121 00000 n 0000142286 00000 n 0000457837 00000 n Compare Eurostar prices to find the cheapest flight deal to your favourite destination. quoting reference EST 1000. 0000212958 00000 n It's not possible to use an e-voucher towards the cost of an exchange or upgrade. We may refuse to allow a group to benefit from a "group" fare when the members of the group do not have the same reason for travelling. A 4 fee will apply to all credit card bookings, there will be no fee for debit card bookings. 0000174919 00000 n There will be interruptions to access to the internet via service when the train passes through tunnels and other features that block the signals to and from the local transmitters and receivers. You cannot use the promotional code in conjunction with any other offer or promotional code. If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. 0000148590 00000 n 8. Electricscooters (e-scooters) and hoverboards. But you can use your e-voucher to pay for a trip taking place after this date. For more details on what you can carry when you travel on Eurostar trains, additional levies payable and our registered luggage service please check our website:www.eurostar.com. 0000202542 00000 n Eurostar International Limited reserves the right to decline to accept orders where, in their sole opinion, they consider a promotion code is invalid for the order being placed. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: [email protected], 2023 Eurostar International Ltd. All Rights Reserved. In particular, do not infringe intellectual property rights, do not act in any way that could prejudice minors, do not reveal confidential or sensitive information and do not engage in any criminal offence or encourage others to do so. Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. 120 minutes or more. 0000186421 00000 n 22. 0000120843 00000 n 0000411940 00000 n Get a Cash refund. 19. These Conditions of Carriage are originally drafted in the English language. If you have a trainonly booking and youre claiming an e-voucher because your train has been cancelled, the following applies: If youre claiming an e-voucher because youre due to travel before 30 September 2021, and you prefer to postpone your trip, the following applies: Eurostar paper vouchers may only be used in accordance with the terms and conditions. trailer <]/Prev 790215>> startxref 0 %%EOF 366 0 obj <>stream 0000159392 00000 n 0000168076 00000 n 19. . 0000018812 00000 n If you are in any doubt, make contact well in advance of your proposed journey. This may includepresenting valid health and other necessary documents. 0000119955 00000 n 0000431248 00000 n Call our customer service line on 0371 200 2457. . No alterations, refunds or exchanges will be permitted once the reservation has been accepted. Don't forget to check your spam folder if you can't find the email. 0000272302 00000 n Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. This does not affect your statutory rights. Meanwhile you're waiting and not getting any money or any action undertaken. 0000174561 00000 n 0000200149 00000 n Delayed or cancelled trains. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. Eurostar: Eurostar cancellation insurance - See 87 traveller reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. It's a comprehensive policy, including medical insurance. WHO DO I CONTACT IN THE EVENT OF A MEDICAL EMERGENCY? 0000224673 00000 n 12. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. You can buy insurance during the booking process, or by clicking the link in your booking confirmation email. 0000225009 00000 n 0000123095 00000 n 14. This website is owned and operated by Eurostar International Limited. Our medical emergency team is available 24 hours a day to assist you. You accept that we may modify these restrictions from time to time. 0000218599 00000 n Be very careful with over insuring. The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions. 0000157182 00000 n 0000433531 00000 n Does anyone have experience of the *comprehensive* travel insurance offered as an extra? 0000181847 00000 n DOES IT MATTER WHO I BOOK MY TRAVEL ARRANGEMENTS THROUGH? You must contact our Contact Centre at least 48 hours before your journey as pre-departure checks are required in order to approve your guide or assistance dog for travel. Eurostar reserves the right to terminate the validity of the promotional code at any time. Generally speaking, licensed firearms are limited to shotguns and rifles for hunting and sporting purposes. WHERE CAN I FIND OUT MORE ABOUT THE POLICY COVER? If available, the platform can be accessed athttp://ec.europa.eu/odrand claims submitted to the platform will be addressed in accordance with Regulation EU 524/2013. Mondial Assistance (UK) Limited FCA registration number is 311909. Do Naples-Milan trains change direction at Roma Termini? The decision of Eurostar in all matters under its respective control is final and binding. Conditions on which tickets are issued. 61. Then book directly with Eurostar with no extra fees. 0000215468 00000 n For customers outside the UK, call 44 (0)1233 617 575. All warranties, conditions, representations, indemnities and guarantees with respect to the content or service and the operation, capacity, speed, functionality, qualifications, or capabilities of the service whether express or implied, arising by law, custom, prior oral or written statements by Eurostar, or otherwise (including, but not limited to any warranty of satisfactory quality, merchantability, fitness for particular purpose, title and non-infringement) are hereby overridden, excluded and disclaimed to the fullest extent possible under law; and. 0000310447 00000 n If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. 0000269997 00000 n 20. If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. We do not guarantee the train times to you and they do not form part of your contract of carriage with us. Can I change my booking? Additionally, the promotional code cannot be applied to any package bookings. The currency of your booking needs to be the same as the currency of your e-voucher. You accept the risk of any failures to your hardware and/or software as a result of using the service. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. Children under the age of four who travel without a ticket do not have an individual baggage allowance. 0000019960 00000 n We will not amend these Conditions of Carriage with retroactive effect following your date of travel. You will be able to view the full policy details by clicking the Policy Wording link on the travel insurance pages. 0000203293 00000 n 0000225513 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. . The luggage must remain under your close control throughout the journey and be available for inspection by the security and border control authorities at all times. We will endeavour to acknowledge receipt of all complaints within one (1) month of receiving them.
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